Benuco cares about your privacy. Benuco is a trade name of Marcs Handelsonderneming. KVK 01139337. Indicated on the site as Gen1:11 (in any writing form) Benuco or Marcs Handelsonderneming. We only process data that we need for (the improvement of) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
About the data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.
The only data we collect are those necessary to complete a transaction.
Invoice data is retained. This is a legal accounting requirement. All legal accounting information we can and may NOT delete.
Shipping and delivery information will be for delivery purposes only. Max. 12 weeks after delivery, this data will be deleted from all our records.
Online account data will be deleted 4 weeks after creation. So it is possible to create an account. This is for example to follow your order. After 4 weeks there can no longer be logged into this account.
Your email address. This will also be removed from our database after 4 weeks
Newsletter. For this you can not subscribe. No personal data are collected here.
WooCommerce and WordPress
Our online store is developed with software from WooCommerce, we have chosen strato for our web hosting. Personal data that you provide to us for our services are shared with this party. WooCommerce and strato has access to your data to provide us (technical) support, they will never use your data for any other purpose. WooCommerce and strato is based on the agreement we have made with them obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.
We purchase web hosting and email services from Strato.
Strato processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Strato has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Strato does not have access to our mailbox and we treat all our email traffic as confidential. Strato is bound by agreement to secrecy.
Sisow by Buckaroo and Paypal
For handling (part of) the payments in our store we use the platform of Sisow by Buckaroo and Paypal. Sisow by Buckaroo and Paypal processes your name, address and town details and your payment information such as your bank account or credit card number. Sisow by Buckaroo and Paypal has taken appropriate technical and organizational measures to protect your personal data. Sisow by Buckaroo and Paypal reserves the right to use your data to further improve its services and, as part of this, to share (anonymized) data with third parties. Sisow by Buckaroo and Paypal shares personal data and information regarding your financial position with credit rating agencies in case of a request for a deferred payment (credit facility). All the above guarantees regarding the protection of your personal data also apply to those parts of Sisow by Buckaroo and Paypal ’s services for which they engage third parties. Sisow by Buckaroo and Paypal will not retain your data for longer than permitted by law.
Shipping and logistics
Shipping parties such as PostNL, DHL, GLS, DPD etc. Further to be referred to as ‘shipping parties
When you place an order with us, it is our job to get your package delivered to you. We use the services of shipping parties to carry out the deliveries. It is therefore necessary for us to share your name, address and place of residence information with shipping parties. shipping parties will only use this information for the purpose of executing the agreement. In the event that shipping parties engage subcontractors, shipping parties will also make your data available to these parties.
Invoicing and accounting
External sales channels Bol.com, Marktplaats, Ebay, Amazon, etc… Further to be called ‘external sales channels’.
We sell (part of) our products through the platform of external sales channels. If you place an order via this platform, External Sales Channels share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.
Purpose of the data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share data with us and we use these data – other than at your request – to contact you at a later date, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation with tax and criminal investigations
In some cases Benuco may be required by law to share your data in connection with governmental tax or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by law.
We will keep your data for a maximum of 4 weeks. This means that we delete your customer profile from the database after 4 weeks. Automatically generated database backups may contain longer data. On the basis of applicable administrative obligations, we have to save invoices with your (personal) data, so we will save this data for as long as the applicable period lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.
Under applicable Dutch and European legislation, you as a data subject have certain rights with respect to the personal data processed by or on behalf of us. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems. You have at all times the right to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.
Right of inspection
You always have the right to see the data that we process (or have processed) and which relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it.
Right to rectification
You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to that person, corrected. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been amended.
Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relate to or are traceable to your person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the email address we have on record that the data will no longer be processed until you lift the restriction.
Right of portability
You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the email address we have on record. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.
Right to object and other rights
You have the right to object to the processing of your personal data by or on behalf of Benuco. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data we are processing, or have processed, and then cease processing the data permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.
Through our website, cookies are placed by the U.S. company Google, as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We have not allowed Google to use the obtained analytics information for other Google services.
Cookies from third parties
firstname.lastname@example.org T.A.V. voor privacyzaken